Further information if required

Phone and tablet experiences

I do find that to do this initial registration part on my laptop, allows an easier experience.
https://studiobookingonline.com/activeagers/calendar

When booking your class(es) for the first time, you can continue using the website URL or go to either the App Store (Apple) or Playstore (Android) Once registered I find the app most convenient either on phones or tablets.

Download the Studio Bookings App (see original instructions), find the Active Agers Studio. You will see the class calendar.

Find your class, login or register for your first time

Icons on bottom of the screen will show you the following from left to right:

Home icon: Shows a dashboard of Classes taken, credit balance, upcoming classes.
Calendar icon shows class options to book
Store, shows package options to purchase

Your initials icon top right of the screen shows account details includes purchase history, Billing info and your profile etc

NB Some phone users may strike difficulties with the preset password. Click here for more information about this.

If problems still arise, don’t spend more time, contact Coralee by text 027 227 6445 and she will arrange to help you with it.

MORE INFORMATION ABOUT OUR APP

Use on phone, tablet, or laptop
Pre-book classes up to 3 months ahead
Secure credit card storage via Stripe
Waitlist with auto-placement & credit refunds
Low credit alerts when 2 credits left
View credit balance & purchase history
Book up to 1 hour before class
Cancel up to 2 hours before class (1 hour/8:30am)

How to work around Password issues if encountered:

Studio Bookings may give you a complicated temporary password when you register, but some phones don’t save it.

Please log in with it, complete your details to register, then log out, log in again, then tap Forgot Password. An email will be sent to you to give you the option to change it. Once changed to your preferred login, then your phone will save it automatically and you will be able to use it from then on. It may take a few minutes to change 😊

Follow the instructions to purchase your credit for one class or a package of 5. Then remember to book your class (s)

Tip: If the program tries to overwrite your own password, with its own, leave it and complete the form, then go back to the passwords and backspace delete their one and replace it with your own.

Waitlist system: If a class is full, join the waitlist! You’ll be auto added when a spot opens and notified via email/SMS. If you don’t get in, your credit is refunded.

Shared accounts: Couples book independently using separate logins and emails, while sharing the same credit card for each purchase a package.

Contact Coralee to assist if required info@activeagers.co.nz

or txt 027 227 6445 if urgent

Back to booking page

Pre‑Booking & Classes – FAQs

How long are my credits valid for?

All credits must be used within the 3 month period (yearly quarters) they were purchased for. NO REFUNDS

Quarter end dates are 31 March, 30 June, 30 September, and 31 December.

Do I need to pre‑book classes? Yes. All classes must be pre‑booked and prepaid through the Studio Bookings App.

Can I cancel or rebook a class? Yes. You may cancel and rebook using your credits within the current 3‑month period.

What types of class credits are available?

Mat Pilates (all except Barre) $15 per class or 5 classes for $65
Barre: $20 per class or 5 classes for $90
Strong and Stable: TCC clients only

Should I buy single classes or a package? You can purchase either. We recommend buying two 5‑class packs at the start of each quarter, then purchasing single classes if needed.

How far ahead can I book? The app displays bookings up to 3 months ahead only.

Can I book beyond the end of the quarter? Yes, check with us.

Please email Coralee with your dates and make sure you’ve purchased enough credits.

Contact Coralee to assist

info@activeagers.co.nz

Back to booking page

Further information if required

Phone and tablet experiences

MORE INFORMATION ABOUT OUR APP

Pre‑Booking & Classes – FAQs

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